Privacy policy
Last updated: June 3, 2026
AuraUp operates this store and website to provide you with a curated shopping experience. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our services.
Information We Collect
- Contact details — name, address, phone number, email address
- Financial information — payment card details, transaction information
- Account information — username, password, preferences
- Transaction information — items viewed, added to cart, purchased, returned or exchanged
- Communications — information included in customer support inquiries
- Device information — IP address, browser, device type, unique identifiers
- Usage information — how you interact with and navigate our services
How We Collect Information
- Directly from you when you create an account, make a purchase, or contact us
- Automatically through cookies and similar technologies when you use our services
- From our service providers who process information on our behalf
- From partners or other third parties
How We Use Your Information
- To provide our services — process payments, fulfil orders, manage your account, arrange shipping, and personalise your shopping experience
- Marketing — send promotional communications by email or text, and show relevant advertisements based on your activity
- Security — authenticate accounts, detect fraud, and protect our services
- Communication — provide customer support and maintain our relationship with you
- Legal compliance — comply with applicable law and respond to valid legal requests
How We Share Your Information
We may share your information with Shopify and other service providers who help us operate our business (payment processing, analytics, shipping, cloud storage), with marketing partners for advertising purposes, when you direct us to, with our affiliates, or in connection with legal obligations or business transactions.
Third Party Links
Our services may link to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies independently.
Children's Data
Our services are not intended for children. We do not knowingly collect personal information from anyone under the age of 16. If you believe a child has provided us with their information, please contact us to request deletion.
Security & Retention
We take reasonable measures to protect your information but no method of transmission or storage is completely secure. We retain your information for as long as necessary to maintain your account, provide services, comply with legal obligations, and resolve disputes.
Your Rights
Depending on your location, you may have the right to access, correct, delete, or port your personal information. You may also opt out of targeted advertising and withdraw consent where applicable. To exercise any of these rights, contact us using the details below.
You may opt out of promotional emails at any time using the unsubscribe link in our emails. We may still send non-promotional emails related to your account or orders.
International Transfers
Your personal information may be transferred and stored outside your country of residence. Where required, we rely on recognised transfer mechanisms such as Standard Contractual Clauses.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
Contact
For questions about this Privacy Policy or to exercise your rights, contact us at:
Email: hello@auraupstore.com
Address: Shop 39, Westbrook Mall, Chisco, Ikate Lekki, Lagos, Nigeria